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1.1 Based on 22 reviews
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    • Lack of customer service 9
    • No phone number listed 8
    • No refund-fraud 8
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I have been trying to get refunds promised me...20% off of a $180 Sabrina Jumpsuit and additional refund because it took over a month and a-half to receive...my account number is 5134

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I bought two of these jumpsuits for a big event I had. A small and a medium. When they arrived I tried them both on and kept the medium. Sent back the small in perfect condition with a tracking #. Once it was received on their end I emailed and called over and over to no avail. Have asked for my $$$ back SEVERAL times and when they actually do reply it's the run-around. They can't find my order. They they found it and wanted tracking info. I... Read more

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Don't buy from this company. I kept seeing this jumpsuit advertised on FaceBook so I finally ordered it but didn't like the fit so I sent it back right away and they never refunded me or replied to my inquiries about my refund. I had to file a claim with my bank to get my money back.

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These guys are horrible. The sad thing is, I loved the jumpsuit, but it was too big. I couldn't get an answer for how to exchange, so I returned it. Thank goodness I received an RMA number from them and an email that they received my jumpsuit and that they would refund my money, but it never went past that. I did receive one email after three weeks without a refund but stopped replying to me after that. Fortunately, PayPal has filed a claim and... Read more

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I returned an item, the Sabrina jumpsuit (order #12812), and received an email on June 21st 2016 that I would be used a refund in2-3 weeks. It has now been 8 weeks and no refund. I have emailed twice because they do not have a number listed on their website. I received a response to the first email but nothing after the second email.

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I ordered a jumpsuit two weeks ago have not heard one word from this co. it is a scam no phone number to be reached at I have emailed them several times. I have been had do not order from this bogus Company lesson learned I will get my money back and am seeking action . I read all of the negative reviews after my purchase of the jumpsuit never ever have I dealt with such poor customer service . At least some not all but some received the... Read more

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Experienced horrible customer service.. No phone number to talk to a real person...never received discounts promised...it has been since May...dont use them!

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Ordered a Sabrina Jumpsuit in April 2016. They never shipped it. I've been asking weekly for a refund since May 2016. I've gotten a few responses saying their computers are having problems and they can't refund me yet. It's been FOUR months. So frustrated. And my bank refuses to dispute it since it has been over 90 days. Help! The company is still taking orders, just not shipping or refunding. Complete fraud, and expensive too! Read more

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Like all other reviewers, I did not receive a refund for the item I returned to Oliver Grace. I bought the Sabrina Jumpsuit in March, attempted to return it April 8, didn't get a response with a return authorization until almost May. Sent the package back two days after receiving a shipping label from OG and it was delivered two days after that. Fast forward to July and still no refund. I emailed once a week and received no human responses. I... Read more

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No refund fraud. No phone number. Non responsive via email.

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