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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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1 comment

Like all other reviewers, I did not receive a refund for the item I returned to Oliver Grace. I bought the Sabrina Jumpsuit in March, attempted to return it April 8, didn't get a response with a return authorization until almost May. Sent the package back two days after receiving a shipping label from OG and it was delivered two days after that. Fast forward to July and still no refund. I emailed once a week and received no human responses. I then took to the internet and commented on their Facebook posts with my requests and cautioned other commenters. No response. They haven't even been active on Facebook since late June 2016.

This company is a total fraud. I've never been victimized by a company before so I'm beyond frustrated and angry. It's like we're all helpless to do anything to combat their scam.

I ended up disputing the charge on my credit card and filing a complaint with the BBB. I was lucky my credit card company was willing to go through with issuing me a credit considering I made the purchase five months ago!

Product or Service Mentioned: Delivery Service.

Reason of review: No refund for returned items.

Monetary Loss: $144.

Preferred solution: Full refund.

I didn't like: Did not get back to me about refund, Lack of customer service, Difficulty communicating with company, No refunds given, No phone number listed.

Company wrote 0 public responses to the review from Aug 02, 2016.
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Dickson, Tennessee, United States #1197910

Me sad! I do lots of online shopping and had the same experience as you with Oliver Grace (and same Jumpsuit...ha!) I am going to call my VISA card company tomorrow and file a complaint and see if I get anywhere:(

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