Product: Oliver Grace Customer Care Clear all filters (10 of 10 reviews match)
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I purchased two Sabrina jumpsuits from Oliver Grace back in June of this year. Although I returned them as soon as I got return labels and they were in perfect condition and Oliver Grace acknowledged receipt, the company has yet to give me my refunds. I have tried...
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1.0
Product
Oliver Grace Customer Care
I didn't like
  • Difficulty communicating with company
  • No phone
  • No refunds given
#922386
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I bought two of these jumpsuits for a big event I had.A small and a medium. When they arrived I tried them both on and kept the medium. Sent back the small in perfect condition with a tracking #. Once it was received on their end I emailed and called over and over to...
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Oliver Grace Customer Care
#907375
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I also had the same issue.I usually check reviews when I purchase anything. For some reason I did not in this case. Ordered something, it was too big, was going to exchange it for another size. You have to request a return label via email (they don't list a phone...
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Anonymous
Anonymous

It's 2 months and still not resolved. DO NOT BUY FROM THEM!!! if you are not happy with the item it will take forever for them to send you a return label and then when you ret...

Anonymous
Anonymous

Same thing happened to me I returned a jumpsuit in April and STILL have not received a refund!!

1.0
Product
Oliver Grace Customer Care
#867253
Reply to reviews

The jumpsuit is mediocre at best. Possible something you'd find on sale at TJ Maxx for under $30. Not worth the almost $200 I paid for. Big mistake ordering from them. They are very clever with their marketing though I will give Oliver Grace that but do yourself a...
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2.0
Product
Oliver Grace Customer Care
I liked
  • Website
I didn't like
  • Did not get back to me about refund
#850711
Reply to reviews
I've been waiting for a refund for over 2 months on a junky jumpsuit that probably cost $15 to make and retails for $180.Like others, I've battled to get my emails answered (only to receive excuses for the delay -- they have recently "changed systems"), was blocked...
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Cmwemerick
Cmwemerick

Exact same story here, right down to the BS changing over the system excuse. I've been waiting 7 1/2 weeks for my refund. I filed a complaint with the BBB and the Attorney Gen...

Anonymous
Anonymous

Exact same issue! I filed a complaint via BBB, but I doubt they can "contact them either". FRAUD!

1.0
Product
Oliver Grace Customer Care
I didn't like
  • No phone number listed
  • No refunds given
#848360
Reply to reviews

Oliver Grace Customer Care Review

#921794
This company has stopped retuning my emails. I sent the Sabrina jumpsuit back and have yet to receive my refund. It's been months. I would avoid this company at all costs.
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Oliver Grace Customer Care Review

#907774
I have been trying to get refunds promised me...20% off of a $180 Sabrina Jumpsuit and additional refund because it took over a month and a-half to receive...my account number is 5134
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Oliver Grace Customer Care Review

#903562
1.0
Details
Experienced horrible customer service.. No phone number to talk to a real person...never received discounts promised...it has been since May...dont use them!
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Oliver Grace Customer Care Review

#883449
I have been waiting for a refund for over 2 months after they have confirmed that they received my returned item. Emails are never answered in a timely manner. So fed up. Will never order anything from them again. Customer service sucks! Will be seeking legal action.
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Oliver Grace Customer Care Review

#868338
I purchased a jumpsuit from Oliver Grace on 1/25/16 and returned it by mail in the beginning of Febraury. (Due to it not fitting properly.) Tracking confirms it was delivered back to them. I've reached out to them many times and now it's the middle of June...still no refund. Oliver Grace is a scam. The company has my teturned item and my money. Do NOT shop with them!
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